Terms & Conditions | Hästens

HÄSTENS TERMS & CONDITIONS

Please read the terms and conditions carefully before using hastens.com (the "Website"). By using and shopping on our Website, you agree to accept the terms and conditions described below. As the terms and conditions may be updated from time to time, we recommend that you check this page regularly to take notice of any changes we may have made in the terms and conditions.

Company Details

Hästens Beds Online B.V.
Elisabethhof 2
2353EZ Leiderdorp
The Netherlands

Company/KvK number: 57362033

VAT identification number: NL8525.47.766.B01

Director: Hästens Beds Netherlands BV (Robert Carlén) 

1. Purchasing conditions

The online store is open 24 hours a day, except if due to maintenance work. In order to shop at hastens.com you must be at least 18 years of age and possess a valid credit card accepted by us. We only accept orders from private consumers. At the moment we can only fulfil your order, if the delivery address in one of the countries we deliver to.

By placing an order on our Website, you are making an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.

We can only accept offers that are made through our Website. We cannot accept offers made by phone, e-mail, letters or fax.

We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email in advance of any such action, to try and resolve the issue and will return any applicable payments made to us without deduction:

• Your payment information is incorrect or not verifiable, or you are not approved in the credit evaluation;
• Your order may have been placed for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
• There was an unintentional error on the Website; e.g. a payment error etc.;
• We have reason to believe you are a minor under the age of 18;
• We could not deliver to the address provided by you

1.1 Language of the contract

The language of the contract is English.

1.2 Warranty

Your national legal guarantee of conformity for goods applies to this purchase.

1.3 Access to the agreement

We store all contracts made, including your offer and the order confirmation, and we recommend that you file these too, as subsequently the documents will not be accessible. However, please see "My Account" under “Order History”.

1.4 At what point in the ordering process are you bound by your order?

The moment you click "Place Order" and the receipt is displayed on your screen, you are bound by your offer, however, please see "Returns, Withdrawals and Complaints".

The displayed receipt is an automated acknowledgement that means we have received your submitted offer. However, the acknowledgement does not mean that we have accepted your offer, and we reserve an explicit right to decline your offer after you have received the automatic acknowledgement.

If we accept your offer, you will receive an e-mail from us confirming that we have shipped your order (shipping confirmation). The contract between you and us will be effective from the time that the shipping confirmation is sent.

If you made an error when placing your order, please contact us and we will be happy to assist you. However, please always make sure to review your offer before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the delivery or billing address or credit card information or change or delete items in your shopping bag.

1.5 Fraud screening

In order to protect our Consumers and maintain the security of shopping online, we may run verification checks on the data you submit when you place an offer. These checks may include address and payment verification and screening of your offer to prevent fraud.

2. Payment Methods

We currently accept the following payment methods:

• VISA
• MasterCard
• Amex
• iDeal (Netherlands only)

Please note that we cannot accept any payment methods not specified above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action.

2.1 Credit Card Verification Number

To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying with credit card. You can find the 3 / 4 digit number on the back of your credit card. It generally appears to the right of your credit card number.

2.2 Payment processing

If you place your order with a credit card, the payment will be deducted from your bank account when your order and data have been verified and your ordered products leave our stock for delivery.

If you place your order using iDeal or a debit card, the payment will be deducted from your account when we confirm your order.

Please note that your billing address must be entered exactly as it appears on your bank statement.

3. Prices & VAT

All prices on products, delivery charges and other services include value added tax (VAT).

The delivery charge is added per order. We will always inform you of the total price, including all taxes, VAT and other costs such as fees and possible delivery costs, before you place your order.

The prices displayed on the Website are those that apply at the time of purchase. The prices may be subject to change without notice, but changes will not affect orders which we have been accepted. We endeavour to avoid information errors, but please note that pricing errors, spelling errors and other errors or mistakes can occur from time to time. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.

3.1 Currency

All displayed prices are quoted in the currency that refers to your country. Your delivery address will decide which currency you will be charged in.

Please note that changing the country of delivery may have an influence on the price and the delivery costs.

4. Order security

We utilise Security Socket Layer (SSL) technology, one of the most secure systems for ordering online that allows encryption of your information, such as your name and address, and critical personal information, such as credit card information. Your information will be encrypted from the moment you enter it, and your personal information will not be saved on a public server. That means that information passed between you and our Website cannot be read in the event someone else intercepts it. The SSL technology provides an authentication that assures your browser that your data is being sent to the correct secure computer server; an encryption that encodes all data, so only the secure server is able to read it; and a data integrity that checks that the transferred data has not been altered.

5. Deliveries

We currently deliver to the following countries:

• The Netherlands (excl. Aruba and Antilles)
• Austria
• Belgium
• France
• Germany
• Italy
• Luxembourg
• Finland
• Spain

5.1 Delivery Terms

Your order will be delivered by UPS to your given shipping address. You´ll receive a notification including tracking number as soon as the order has left the warehouse and you will then be able to track the shipment.

UPS will notify you if you wasn’t available at the first delivery attempt, the notification will state if the packages is available at you nearest access point or if they will do another attempt next day. You can also change address or re-schedule the delivery through the UPS My Choice app or by contacting UPS. Visit www.ups.com for more info.

Orders will be delivered Monday through Friday.

All deliveries must be signed for at receipt, except if another option is provided by the courier.

5.2 Split delivery

If your order consists of several items, we reserve the right to split the delivery. This can happen if certain items are delayed at the time of ordering. In the event of split delivery, you will receive tracking for each parcel. You will not be charged for any additional delivery costs.

5.3 Product inspection

Please note that you bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment.

Without prejudice to your statutory rights and remedies you have the responsibility of inspecting your products for any faults and, in the event, giving us notice of any complaints. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all delivery cost when we have handled your return. You also have the right to keep the defective product and ask for a reduction of the price.

5.4 Delivery Times

Your ordered products will be delivered from Monday through Friday, and the exact delivery time depends on the country of delivery.

An order that has been submitted on a public holiday will be processed the next working day following the public holiday.

5.5 Track your order and view history

When you have an account at hastens.com, you can track your orders by visiting "My Account" and clicking "Order History". There you can view your past orders and the status of your current order.

If you don’t have an account, please contact us and we will do our best to inform you about your order status.

6. Returns and Withdrawals

If you are a consumer (i.e. a private individual and not purchasing products on behalf of a business), you have the right to inform us of your withdrawal of the purchase, without penalty and without justification, within 30 days as of the day following the delivery of the product.

The withdrawal period commences at receipt of the product and expires 30 days later. In case of split deliveries, the withdrawal period expires 30 days after receipt of the last product.

All products must be returned in original condition and original packaging, with all tags still attached (unless faulty). This means the items should not have been damaged, soiled, washed, altered or worn and that any labels or tags should be intact. Hästens holds the right to determine the state of the returned item and decide on the refund.

6.1 How do you exercise your right of withdrawal?

Before the expiry of the withdrawal period, you must inform us of the withdrawal with a notice sent to us by email or through or Contact Us form on the website.

In addition, you must return or give back the product to us within a reasonable time from sending the notice, in any case no later than 14 days from the day on which we were informed about your decision to withdraw from the purchase.

You may also exercise your right of withdrawal by abstaining from receiving the product or by abstaining from collecting it at the post office etc.

6.2 Effects of withdrawal

If you use your right to withdraw, we will reimburse you the purchase price of the product not the cost for the delivery.

Repayment will be made without undue delay and in any event not later than 14 business days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You are only liable for any diminished value of the product resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the product.

6.3 Returning defective products

When we ship your products, we do our best to make sure that the products are top quality and in perfect condition. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all delivery cost when we have handled your return. You may also choose to keep the product and ask for a price reduction or a repair of the product. Please note that products that are damaged as a result of wear and tear are not considered to be faulty.

The claim shall be made when you discover the defect. Any notice given within a period of two months after you discovered the defect is deemed a timely notice, but in certain cases a longer period may apply under applicable law. Please contact us and we will arrange for the product to be returned. If you wish to place another order, we will be happy to assist you.

Please note that any such claim requires that you have not used the products inappropriately and that the product is not defective due to your conduct.

6.4 Incorrect Items

Occasionally the wrong item may get sent out. If this has happened to you, we sincerely apologize.

Please contact our Consumer Service Team who will be able to re-order the correct item for you and arrange for the incorrect product to be collected by our courier.

7. Refund Information

After we receive and process your request you will be issued with the appropriate refund. We aim to process a refund within 3 business days of receiving your parcel, or of receiving evidence of you having sent back the parcel and send you an e-mail to let you know we have received and processed it. After you have received the e-mail, please allow another 5-10 business days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you have. Unfortunately, this delay is outside of our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card we will contact you to arrange an alternative means of refunding your order.

8. Availability & Offer Validity

In the event that ordered items are out of stock, we reserve the right not to accept your offer. You will be informed by e-mail and any payments will be refunded if the payment was already processed.

The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website. Pricing errors, spelling errors and other errors or mistakes can occur. We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.

9. Consumer Care

If you have any questions, comments or complains related to your purchase please contact our Customer Service team via our contact form, by phone or by email at onlinesupport@hastens.se

Contact Form (link).
E-mail: onlinesupport@hastens.se
Phone: +46 221- 274 00

The Online Support is open Monday to Friday between 10:00 – 16:00 (CET).

Our Customer Service team speaks English and Swedish.

10. Complaints

You are welcome to contact our Customer Service, if you have complaints regarding your purchase. Our Customer Service may be contacted by e-mail or regular mail.

You may also file your complaint via the Online Dispute Resolution center established by the EU Commission. You can file your compliant at http://ec.europa.eu/odr.

11. Copyright & Trademarks

All contents included on the Website, such as, but not limited to, design, text, graphics, logos, video and audio clips, images, button icons and the compilation thereof, software compilations, source coding and software, are the property of Hästens Sängar AB. The contents are protected by Swedish and international copyright laws. Hästens Sängar AB own the copyright to the above mentioned. The contents of the Website may only be copied for your own private use. Any other use of the information and material on the Website, such as reproduction, modification, distribution, transmission, republication, display or performance is strictly prohibited. You may therefore not copy, display, download, distribute, alter, modify, reproduce, republish or rephrase information, text, documents or other material from the Website or any other part of the Website without the explicit consent from Hästens Sängar AB. Brand names, product names, logos and titles that appear on the Website are trademarks or trade names and are property of Hästens Sängar AB. Any reproduction of such trademarks or trade names constitutes an infringement of the owner’s rights and is strictly prohibited, unless it is for your own private use.

12. Disclaimer of Liability

We are only liable for damages when such damages result from our breach of contractual obligations towards you, or in the event our liability follows from applicable statutory law.

If any activities on hastens.com have caused you damage, we shall only be liable for damage to Hästens products, reasonable and verifiable costs incurred by you to find out the cause and amount of damages as a result of our breach of contract or liability under applicable statutory law; and reasonable and verifiable cost to prevent and diminish such damages.

We shall not be liable for any damages incurred by a third party resulting from use of our products. Neither shall we be liable for your improper use of any of our products. To the fullest extent permitted by law, we shall not be liable for any damages resulting from incorrect information on the Website.

The limitations mentioned above shall not apply in the event you suffer damages resulting from our gross negligence or wilful misconduct.

We guard and respect our Consumers’ personal data and safety, although we cannot totally guarantee the security of information and payments transmitted online. To the fullest extent permitted by law, we shall not be liable for damages suffered as a result of the use of electronic means of interactions, such as, but not limited to, damages resulting from errors or delays in delivery of communication, interception or manipulation by third parties or by computer programs and transmission of viruses.

13. Information on the Website

We make a great effort to avoid errors on the Website, but information, text, images, graphics, video and audio clips and other website services may temporarily contain errors, be incomplete or incorrect. In such events - to the fullest extent permitted by law - we cannot be held liable for damages resulting hereof, unless such damage is the result of our gross negligence or wilful misconduct.

14. Links

We shall not be liable for any use of or any content of internet sites that this Website provides links to. Neither shall we be liable for use or content of any websites from which are linked to this Website.

15. Applicable Law

Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all disputes or claims arising hereof and of using or shopping on the Website shall be governed by the laws of the Netherlands.

16. Our right to vary these terms and conditions

We reserve the right to revise and amend these terms and conditions from time to time.

Your order will be subject to the policies and terms and conditions in force at the time when you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you). If we change these policies or these terms and conditions after you have placed your offer, but before we send you the order confirmation, we will notify you of this. If you do not inform us that you can accept these new policies or these terms and conditions within seven working days, we will cancel your offer and notify you by e-mail. 

17. 25 year guarantee

Further to the rights awarded the consumer by Swedish law, all beds from Hästens Sängar are covered by a 25 year guarantee against breakage of the bed’s springs or frame. Hästens beds contain 100% Swedish-made springs. Hästens Sängar AB offers the following 25 years guarantee:

• The guarantee is valid for 25 years from the day of delivery. The guarantee is only valid for the original buyer. The Contracts (Rights of Thirds Parties) Act 1999 shall not apply to the guarantee. In order for the guarantee to be valid, the completed guarantee card must be sent to Hästens Sängar AB for registration. It is the responsibility of the buyer to ascertain that the guarantee card is sent to Hästens Sängar AB.
• The guarantee covers breakage of the metal springs, the frame or the adjustable metal base. The guarantee is not valid if it is apparent that the breakage is caused by accident or a comparable incident, by negligence, use in ways for which the bed is not intended, or other comparable action by the buyer. Neither does the guarantee cover such wear and tear as is caused by normal use. For the avoidance of doubt, please note that the guarantee does not cover the top mattress.
• The guarantee is valid only in the country where the buyer has purchased the bed and only if the buyer makes a written complaint to Hästens Sängar AB within a reasonable time after the damage has been noted or should have been noted.
• Upon receipt of the complaint, Hästens shall examine and rectify the problem with due speed. Hästens will inform the customer of whether this examination and/or repair will be undertaken at the customer’s location or if the bed should be transported to Hästens for examination and/or repair. Hästens will arrange any transport needed, unless otherwise agreed between the parties.
• The guarantee is only valid for examination at the customer’s location and/or transportation within the country where the bed was originally purchased.
• Hästens reserves the right to decide how the situation shall be remedied and will at its own expense, repair or replace the bed.
• If the failure is shown not to be covered by this guarantee the customer shall at the discretion of Hästens, acting reasonably, stand the costs incurred by the erroneous complaint.
• The guarantee statement in no way infringes on the customer’s statutory rights under applicable consumer legislation.